I have cold-weather exercise-induced asthma. If I never tried to run outside during cold weather it wouldn't really matter; however, as you all know by now, I'm a runner. One puff of Advair before a run in the cold does the trick.
Why am I telling you this? It's just background. Keep going.
I get mail-order refills for the Advair prescription that last 3 months. (still background, I know. Hang with me here...)
The last time I ordered a refill the 3-month prescription, I received double the amount (a 6-month prescription). No problem, but they also charged me double. Problem.
Well, this should be a snap, I thought. I'll simply call my friendly customer service representative at blah blah mail order prescription service.
After plowing through touch tone hell, I was finally connected to a human being.... but, alas, not a very smart one.
I suggested that I simply send the extra 3 months' prescription back for a refund.
Nope. No can do, she explained. Ya just can't return prescriptions.
She suggested I just keep it all and suck it up. She wasn't rude, just a little, well, blonde.
Um. No. Nice idea, but I only use it during the winter, and it has a shelf life... you see where I'm going with this. She didn't, though. Double payment for ability to use half of drug = money not well spent.
I charmingly convinced her that a credit or a refund, notwithstanding my inability to return the drug (since it wasn't my fault), would be the right thing to do. She agreed.
Just to follow up on our solution, I summarized at the end of our conversation:
me: "Okay; thanks very much. So... you'll be crediting me for the extra amount sent, right?"
friendly blonde customer service representative: "Um, I'm definitely not sure..."
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Ugh...I hate that kind of thing..customer service calls where people are just dumb. One time my hub pretended to be a "secret shopper" and demanded the # of the service rep, so he could put it on his report...the guy was falling all over himself.
ReplyDeleteOMG!!! Did you get it straightened out??
ReplyDeleteBrilliance!
ReplyDeleteI had to deal with the cable company today and after FINALLY getting to talk to a real person, she did not speak loud enough for me to hear her. After I reported the problem, she tried to upsell me. I HATE that.
that's the way it goes . . . good luck
ReplyDelete"I'm definitely not sure." That's a great one. I HAVE to use it sometime. What a great example of the types of things that come out of non-thinking person's mouths. At least you got a great blog out of the experience, right?
ReplyDeleteI HATE automated menu hell, but when you finally get someone with a pulse you get THIS dolt? No fair.
ReplyDeleteOh, I feel for you. It's so good to know this woman is dealing with medications! Good grief.
ReplyDeleteMy new favorite catch phrase...
ReplyDelete"I'm definitely not sure"
hahahaha too funny. I know just how she feels.
Thanks for reminding me of the time I tried to have an accidental $10.00 credit removed from my prepaid cell phone. I gave up.
ReplyDelete